Terms of service
Last updated: 9 September 2026
These Terms of Service (“Terms”) govern your use of the GrillzZone website, your purchase of products from us and your use of the services we provide.
The website grillzzone.co.uk is operated by GrillzZone LTD, a company registered in England and Wales under Company Registration Number 15546559, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Throughout these Terms, “GrillzZone”, “we”, “us” and “our” refer to GrillzZone LTD. “You” and “your” refer to the person using our website, purchasing our products or otherwise using our services.
By accessing our website, placing an order or purchasing a product from us, you agree to these Terms together with any other policies referred to in them.
Please read these Terms carefully before placing an order.
1. About GrillzZone
GrillzZone designs and creates custom-made grillz and related products.
Our custom grillz are individually made to order using the dental impression provided for the customer's specific teeth. Because of this personalised manufacturing process, custom grillz are bespoke products and cannot normally be resold to another customer.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.
2. Using Our Website
You may use our website only for lawful purposes.
You must not use our website:
- in any way that violates applicable law or regulation;
- to transmit malicious code, viruses or other harmful material;
- to attempt to gain unauthorised access to our website, systems or customer information;
- to interfere with the security or proper operation of our website; or
- to infringe the rights of GrillzZone or any third party.
We may restrict or suspend access to our website where reasonably necessary to protect our business, customers, systems or legal rights.
3. Product Information
We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
However, because our grillz are individually made, there may be minor variations between photographs, digital representations and the finished product.
Colours may also appear differently depending on your screen, device and display settings.
Hand-finished and custom-made products may show small variations that are consistent with the nature of individually manufactured jewellery. Such variations do not necessarily indicate a defect.
Nothing in this section affects your statutory rights where a product is faulty, not as described or otherwise fails to meet the standards required by applicable UK consumer law.
4. Custom-Made Grillz
Custom grillz are manufactured specifically for you using the dental impression supplied in connection with your order.
The accuracy and suitability of the dental impression are important to the manufacturing process.
We may assess your impression before production begins. If we believe that the impression is not sufficiently accurate or suitable for production, we may ask you to take another impression.
If another impression is required, we will provide a replacement mould kit at no additional cost.
We may delay production until we receive an impression that we consider suitable for manufacturing your grillz.
5. Mould Kits and Dental Impressions
Where a mould kit is supplied as part of your order, you should carefully follow the instructions provided.
If you are unsure about any part of the impression process, please contact us before proceeding. We are happy to provide guidance.
You are responsible for following the supplied instructions with reasonable care when taking your impression.
Once we receive your impression, we will assess it before using it for production where reasonably practicable.
If the impression is unsuitable, incomplete or insufficiently accurate, we will contact you and explain what needs to be improved.
Please do not intentionally modify, damage or alter an impression before sending it to us.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms.
You are responsible for ensuring that the information supplied with your order is accurate, including:
- your name;
- email address;
- billing information;
- delivery address;
- product selection;
- customisation choices; and
- any other information required for your order.
Please contact us as soon as possible if you notice an error after placing your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or listing error;
- we are unable to process payment;
- we reasonably suspect fraud or misuse;
- we cannot lawfully fulfil the order; or
- there is another legitimate reason preventing us from completing the order.
If we cancel an order after payment has been received and no amount is lawfully due to us, we will refund the appropriate amount.
7. Order Acceptance
An automated order confirmation does not necessarily mean that we have finally accepted your order.
A contract between you and GrillzZone is formed when we accept your order in accordance with our ordering process.
Where we are unable to accept an order, we will inform you and, where appropriate, arrange a refund.
8. Prices and Payment
Prices are displayed on our website in the currency applicable to the relevant store or market.
The total amount payable will be shown during checkout before you confirm your purchase.
Any applicable delivery charges, taxes or other charges will be displayed or calculated where required during the checkout process.
Payment is processed through the payment methods made available through our online store.
We may use third-party payment providers to process transactions. Your use of those payment methods may also be subject to the relevant provider's terms and privacy practices.
We do not guarantee that every payment method will be available for every order or location.
9. Pricing Errors
We make reasonable efforts to ensure that our prices are accurate.
If we discover an obvious pricing error after you place an order, we may contact you to explain the error and give you the opportunity to proceed at the correct price or cancel the order.
We will not knowingly take advantage of an obvious pricing error.
10. Order Cancellations
If you change your mind after placing an order, please contact us as soon as possible at info@grillzzone.co.uk.
We currently allow customers to request cancellation within 24 hours of placing an order, provided that work on the personalised order has not progressed to a stage where costs have already been incurred.
After this point, your mould kit may already have been prepared or dispatched, or work associated with your personalised order may have begun.
Because custom grillz are individually prepared and manufactured, cancellation may no longer be possible once the custom production process has started.
We will consider cancellation requests fairly and individually.
Further information is available in our Refund & Returns Policy.
Nothing in these Terms limits any cancellation rights that apply to non-custom products under applicable law.
11. Personalised and Bespoke Products
Custom-made grillz are created specifically for the individual customer and their teeth.
Personalised or bespoke goods may be exempt from the ordinary statutory right to cancel certain distance contracts simply because the customer has changed their mind.
Accordingly, once production of a personalised grill has begun, we do not normally accept cancellation, return or refund requests based solely on a change of mind.
This does not affect your statutory rights if a product is faulty, not as described, not fit for purpose where that requirement applies, or otherwise does not meet the standards required by applicable consumer law.
Please see our Refund & Returns Policy for further information.
12. Non-Custom Products
Some products sold by GrillzZone may not be personalised or custom-made.
Different cancellation and return rights may apply to these products, including statutory rights applicable to qualifying distance purchases.
Where applicable, those rights are not affected by the terms applying specifically to custom-made grillz.
If you are unsure whether a product is personalised or custom-made, please contact us before ordering.
13. Fit and Adjustments
Custom grillz are made using the dental impression supplied in connection with your order.
If you experience a fitting issue, please contact us before attempting to bend, modify, adjust or repair the grill yourself.
We may ask you to provide photographs, a short video or other information that helps us understand the issue.
Where appropriate, we may ask you to return the grill for inspection.
Depending on the circumstances, an appropriate solution may include adjustment, repair, replacement, remake or another reasonable solution.
Each fitting issue is assessed individually.
Our aim is to understand the problem and work with you towards a fair and practical solution.
14. Faulty, Damaged or Incorrect Products
Please inspect your order after receiving it.
If you believe that a product is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at info@grillzzone.co.uk.
Please provide your order number and, where possible, photographs or a short video showing the issue.
We may need to inspect the product or request additional information before determining the appropriate solution.
Depending on the circumstances and your applicable legal rights, the solution may include adjustment, repair, replacement, remake, price reduction or refund.
Nothing in these Terms excludes or limits your statutory rights under UK consumer law.
15. Delivery
We will use reasonable efforts to prepare and dispatch orders within the estimated timeframes shown on our website or communicated to you.
Custom-made grillz require a dental impression and individual manufacturing. Once we have received and approved a suitable dental impression, custom grillz are normally manufactured within approximately 4 business days.
This is an estimated production time and is separate from delivery time. Particularly complex or highly customised designs may occasionally require additional production time.
For UK customers, mould kits and finished grillz are normally dispatched using Royal Mail Tracked 48.
Because production cannot begin until we have received and approved a suitable dental impression, the overall fulfilment time also depends on how quickly the customer completes and returns their impression.
Any production or delivery dates provided are estimates unless we expressly agree otherwise.
Delivery times may also be affected by matters outside our reasonable control, including postal delays, customs procedures, carrier disruption, severe weather or other unforeseen circumstances.
Please ensure that the delivery address provided with your order is accurate.
Full information about delivery charges, mould kit shipping, impression returns, production times, tracking and international delivery is available in our Shipping Policy.
16. International Orders, Customs and Import Charges
Where we offer international delivery, orders may be subject to customs procedures, import duties, taxes, handling fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges may be the responsibility of the recipient.
Customs rules vary between countries. Customers ordering internationally should check any relevant local requirements before placing an order.
We are not responsible for delays caused by customs authorities or import procedures that are outside our reasonable control.
17. Grillz Are Jewellery Accessories
Our grillz are sold as jewellery accessories.
They are not intended to replace natural teeth, dental restorations or professional dental treatment.
Grillz should not be treated as permanent dental fixtures.
If you have concerns about whether wearing grillz is appropriate for you, particularly if you have existing dental conditions, restorations, orthodontic appliances or other oral health concerns, you should seek advice from an appropriately qualified dental professional.
18. Wearing and Caring for Your Grillz
You should follow any care and usage information supplied with your product.
Unless expressly stated otherwise for a particular product, grillz are intended for temporary decorative wear rather than continuous wear.
You should remove your grillz before eating, sleeping or carrying out activities where wearing them could cause damage or create an avoidable risk.
Take appropriate care when inserting and removing your grillz.
Do not force a grill into position if it does not fit correctly.
If you experience pain, unusual discomfort, irritation or another concerning reaction, remove the grill and seek appropriate professional advice where necessary.
Please contact us if you believe there is a problem with the fit of your grill.
19. Product Care
Jewellery can be affected by wear, chemicals, cosmetics, cleaning products and environmental conditions.
Follow the care instructions supplied with your grillz and use appropriate jewellery-care methods for the relevant material.
Normal wear and tear, accidental damage, misuse, unauthorised modification or damage caused by failure to follow reasonable care instructions may not constitute a product fault.
This does not affect your statutory rights where the product itself is faulty.
20. Returns and Refunds
Our return, cancellation and refund arrangements are explained in our Refund & Returns Policy, which forms part of these Terms.
Because custom grillz are personalised products made for specific teeth, different rules apply to them compared with standard off-the-shelf products.
If something is wrong with your order, please contact us.
We would rather understand the issue and work towards an appropriate solution than leave a customer with an unresolved problem.
21. Promotions and Discount Codes
From time to time, we may offer promotions, discounts or promotional codes.
Unless otherwise stated:
- promotional offers cannot be exchanged for cash;
- discount codes must be used within any stated validity period;
- some products may be excluded;
- promotions may not be combined with other offers; and
- we may withdraw or amend a promotion where reasonably necessary.
Any specific terms displayed with a promotion will also apply.
Nothing in this section affects orders already validly placed under a promotion.
22. Intellectual Property
The content of our website, including our branding, logos, product designs, photographs, videos, graphics, text and other original content, is owned by or licensed to GrillzZone unless otherwise stated.
You may use our website for your own personal, non-commercial purposes.
You must not copy, reproduce, distribute, modify, sell, exploit or use our protected content commercially without our prior permission, except where permitted by law.
Third-party trademarks, names and content remain the property of their respective owners.
23. Customer-Provided Content
If you voluntarily send us photographs, videos, reviews, testimonials or other content, we may use that material only in accordance with the permission you have given us and applicable law.
Sending us photographs or videos solely for the purpose of assessing an order, dental impression, fitting issue or customer service matter does not by itself give us permission to use that material for advertising or marketing.
If we wish to feature customer content publicly for promotional purposes, we will seek appropriate permission where required.
24. Reviews and Feedback
We welcome genuine feedback about our products and services.
You must not knowingly submit false, misleading, unlawful, abusive or infringing content.
Where you provide a review or testimonial for publication, you confirm that the content reflects your genuine experience and that you have the right to provide it.
We reserve the right to moderate content where reasonably necessary, but we will not deliberately alter the meaning of a genuine customer review in a misleading way.
25. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment services, social media platforms or other services.
These third-party services are operated independently from GrillzZone and may have their own terms and privacy policies.
We are not responsible for third-party websites or services that we do not control, except to the extent that applicable law provides otherwise.
26. Privacy and Personal Information
We handle personal information in accordance with our Privacy Policy and applicable data protection law.
Our Privacy Policy explains what information we collect, why we use it, how it may be disclosed and the rights available to you.
Where applicable, our website also provides controls relating to cookies and similar technologies.
27. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or restrict access for maintenance, security, technical updates or circumstances outside our reasonable control.
We may update, modify or discontinue website features where reasonably necessary.
28. Our Responsibility to You
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
If you are a consumer, your statutory rights are not affected by these Terms.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses caused by circumstances for which we are not legally responsible.
If you use our products or Services primarily for business or commercial purposes, different legal rules may apply.
29. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where this results from circumstances outside our reasonable control.
Examples may include significant postal or courier disruption, natural disasters, severe weather, industrial action, widespread technical failures, government restrictions or other events that we could not reasonably prevent.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
Your statutory rights remain unaffected.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, Services, business practices or applicable law.
The version of the Terms applicable to your purchase will normally be the version in effect when your order was placed, unless a change is required by law or otherwise lawfully applies.
The date at the top of these Terms indicates when they were last updated.
31. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
32. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
Similarly, if we delay exercising a legal right, that does not necessarily prevent us from exercising that right later.
33. Transfer of Rights
We may transfer our rights and obligations under these Terms to another organisation where permitted by law and where doing so does not adversely affect your rights.
If you are a consumer, you may only transfer your rights or obligations under these Terms where permitted by law or with our agreement where our agreement is required.
34. Governing Law and Disputes
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory rights and protections provided by the laws applicable to you.
If a dispute arises, we encourage you to contact us first so that we can try to resolve the matter fairly and efficiently.
Nothing in these Terms removes any right you may have to bring proceedings before a court that has jurisdiction under applicable consumer law.
35. Contact Us
If you have any questions about these Terms, your order or our Services, please contact us:
GrillzZone LTD
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Registration Number: 15546559
Registered in England and Wales
Email: info@grillzzone.co.uk
Instagram: @grillzzone
Telephone / WhatsApp: 07577 863128
If your enquiry relates to an existing order, please include your order number so that we can assist you as efficiently as possible.
Thank you for choosing GrillzZone and trusting us to create your custom piece.