Privacy Policy

Last updated: 9 September 2026

GrillzZone LTD (“GrillzZone”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or use grillzzone.co.uk, purchase from us, communicate with us, or otherwise interact with our services (collectively, the “Services”).

For the purposes of applicable UK data protection law, GrillzZone LTD is the controller of the personal information described in this Privacy Policy, except where otherwise stated.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that your personal information will be handled as described in this policy.

Personal Information We Collect

The personal information we collect depends on how you interact with us and our Services.

We may collect the following categories of information:

Contact Information

This may include your:

• name;
• email address;
• telephone number;
• billing address; and
• delivery address.

Order and Transaction Information

When you place an order, we may collect information including:

• products ordered;
• order number;
• order status;
• payment and transaction information;
• billing and delivery information;
• communications relating to your order; and
• information required to fulfil, adjust or support your custom order.

Payment information may be processed by Shopify and/or the relevant payment provider. We do not necessarily receive or store complete payment card details ourselves.

Custom Order Information

Because GrillzZone creates personalised, custom-made grillz, you may provide information necessary for us to manufacture and fulfil your order.

This may include information relating to your dental impression, mould kit, fitting requirements, photographs or videos that you choose to provide in connection with your order, and communications regarding the fit, design, adjustment or manufacture of your grillz.

We use this information only as reasonably necessary to provide, manufacture, support and improve the products and services you have requested, and for related customer service and legal purposes.

Customer Service and Communications

If you contact us by email, social media, our website or another communication channel, we may collect the information you provide to us, including your contact details, order information and the content of your communication.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address;
• browser type;
• device information;
• operating system;
• pages viewed;
• referring website or source;
• interactions with our website;
• approximate location derived from technical information; and
• cookie and similar technology information.

Marketing Information

Where applicable, we may collect information about your marketing preferences, interactions with our advertising, email subscriptions and engagement with our marketing communications.

How We Collect Personal Information

We may collect personal information:

• directly from you, for example when you place an order, complete a form, provide a dental impression, contact us or subscribe to marketing communications;
• automatically through our website, using cookies, pixels and similar technologies;
• from service providers, including Shopify, payment providers, delivery providers and technology providers;
• from advertising and marketing partners, where permitted by law and your privacy choices; and
• from social media platforms, where you interact with us or our advertising through those services.

How We Use Your Personal Information

We may use personal information for the following purposes.

Providing Products and Services

We use personal information to:

• process and fulfil orders;
• manufacture and customise your grillz;
• process payments;
• arrange delivery;
• provide mould kits and, where necessary, replacement mould kits;
• communicate with you about your order;
• provide customer support;
• assess fitting or manufacturing issues;
• arrange adjustments, repairs, replacements or other appropriate solutions where necessary; and
• administer returns, cancellations and refunds where applicable.

Operating and Improving Our Business

We may use information to operate, maintain and improve our website, products, services and customer experience.

This may include analysing website performance, understanding how customers use our Services, troubleshooting technical problems and improving our business processes.

Security and Fraud Prevention

We may use personal information to protect our customers, our business and our Services, including detecting, investigating and preventing fraudulent, malicious, illegal or unauthorised activity.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide and measure marketing and advertising, understand the effectiveness of our campaigns and show advertising that may be more relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant email or by contacting us.

Your choices regarding cookies and advertising technologies can also be managed through the cookie and privacy controls available on our website, where applicable.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate our website, remember preferences, understand how visitors use our Services, measure website and advertising performance and, where permitted, provide personalised advertising.

Some cookies are necessary for our website and Services to function. Other cookies, including certain analytics and advertising technologies, may require your consent depending on applicable law and your location.

Where consent is required, we use such technologies in accordance with the choices you make through our cookie and privacy controls.

You can review or change your cookie preferences using the Cookie Preferences link available on our website.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

Meta, Facebook and Instagram Advertising

We use services provided by Meta Platforms in connection with advertising and measurement on Facebook, Instagram and other Meta services.

Depending on your consent choices and applicable law, these technologies may include the Meta Pixel, Conversions API and related measurement and advertising technologies.

These technologies may help us:

• understand how visitors interact with our website;
• measure advertising performance;
• attribute purchases or other actions to advertising campaigns;
• improve our advertising;
• create or measure audiences; and
• provide advertising that may be more relevant to users.

Where applicable, information may be shared with Meta in accordance with our settings, your consent choices and applicable law.

Meta processes information it receives in accordance with its own privacy terms and policies.

Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to offer our products and Services to you and processes certain personal information in connection with your use of our store.

We use Shopify and its associated services for purposes including operating our online store, processing orders, managing customer interactions, supporting payments and deliveries, analytics, security and other ecommerce functions.

We also use certain enhanced Shopify services that may use information about your interactions with our store and with Shopify to help provide and improve services such as analytics, advertising, personalisation and fraud prevention. Where required by applicable law, the use of information for these purposes is subject to your privacy and consent choices.

Shopify may process personal information in accordance with its own privacy practices and the services it provides to us. You can learn more about how Shopify handles personal information by reviewing Shopify's privacy information and privacy controls.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our Services.

This may include disclosure:

• to Shopify and ecommerce service providers;
• to payment processors and financial service providers;
• to delivery, postal and logistics providers;
• to IT, hosting, security and technical service providers;
• to analytics, advertising and marketing providers, including Meta where applicable;
• to professional advisers such as accountants, lawyers or insurers where necessary;
• to government authorities, regulators, law enforcement or other parties where required by law; and
• in connection with a legitimate business transaction, such as a merger, acquisition, restructuring or sale of business assets.

We do not sell personal information in the ordinary meaning of selling customer information for money.

However, certain advertising or analytics activities may be treated as “sharing”, “selling” or targeted advertising under some privacy laws. Where applicable, we provide the privacy choices required by law.

Legal Bases for Processing

Where UK GDPR or other applicable data protection legislation requires us to identify a lawful basis, we may process personal information on one or more of the following bases:

Contract — where processing is necessary to provide products or Services you have requested, process your order or perform our agreement with you.

Legal obligation — where processing is necessary for us to comply with applicable laws, tax requirements, accounting obligations or other legal duties.

Legitimate interests — where processing is necessary for our legitimate business interests or those of another party, provided those interests are not overridden by your rights and interests. This may include fraud prevention, security, customer service, business administration and improving our Services.

Consent — where you have given us consent for a particular activity, such as certain marketing or advertising technologies. Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.

International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law.

These measures may include recognised adequacy arrangements, approved contractual safeguards or other legally recognised transfer mechanisms.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, resolving disputes, enforcing agreements and meeting legal, tax, accounting and regulatory obligations.

The appropriate retention period may vary depending on the type of information, the reason it was collected and applicable legal requirements.

When personal information is no longer required, we may delete or anonymise it in accordance with our legal and operational requirements.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Please do not send sensitive or confidential information through insecure communication methods where this is not necessary.

Children's Privacy

Our Services are not intended for children who are not legally able to enter into the relevant purchase or provide the necessary consent under applicable law.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us using the details below.

Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request portability of certain personal information;
• withdraw consent where processing is based on consent; and
• complain to a relevant data protection authority.

These rights are subject to applicable legal conditions, limitations and exemptions.

If you wish to exercise any of these rights, please contact us at info@grillzzone.co.uk.

We may need to verify your identity before processing certain requests.

You will not be discriminated against for exercising your applicable privacy rights.

Marketing Choices

You can opt out of receiving marketing emails from us at any time by clicking the unsubscribe link included in our marketing emails.

Please note that even if you unsubscribe from marketing communications, we may still send you non-marketing communications where necessary, including messages relating to your orders, transactions, customer service enquiries or other Services you have requested.

Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this policy.

Where required by law, we may provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or how we handle your personal information, or if you wish to exercise your privacy rights, please contact us:

GrillzZone LTD
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Registration Number: 15546559
Registered in England and Wales
Email: info@grillzzone.co.uk

For the purposes of applicable UK data protection law, GrillzZone LTD is the controller of your personal information, except where otherwise stated.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. We would appreciate the opportunity to address your concerns first, so please feel free to contact us before making a complaint.

Thank you for trusting GrillzZone with your information.