Shipping policy
Last updated: 9 September 2026
At GrillzZone, every custom-made grill is individually created for you. Because our custom grillz require a dental impression and individual production, the fulfilment process is different from purchasing a standard ready-made product.
This Shipping Policy explains how mould kits, dental impressions, custom-made grillz and other orders are dispatched and delivered.
UK Delivery
For UK orders, we currently use Royal Mail Tracked 48 for our standard tracked delivery service.
UK postage and packaging is £13.00.
UK orders over £150 qualify for free delivery.
Any applicable delivery charge will be shown at checkout before you complete your purchase.
How the Custom Grillz Process Works
When you order custom-made grillz, the process normally involves the following stages:
- You place your order.
- We prepare and dispatch your mould kit.
- You take your dental impression following the supplied instructions.
- You return your dental impression to us.
- We assess your impression to make sure it is suitable for production.
- Once we have a suitable impression, we manufacture your custom grillz.
- Your finished grillz are dispatched to you using a tracked delivery service.
Because your grillz cannot be manufactured until we receive a suitable dental impression, the overall fulfilment time depends partly on how quickly your impression is completed and returned to us.
Mould Kit Dispatch
After your order has been accepted and processed, we will prepare your mould kit for dispatch.
For UK customers, mould kits are sent using Royal Mail Tracked 48.
Once your mould kit has been dispatched, tracking information will be provided where available.
Please note that a tracking number is generated in connection with dispatch and is not necessarily available immediately when your order is placed.
Returning Your Dental Impression – UK Customers
UK custom grillz orders include a prepaid return service for sending your completed dental impression back to us.
Please carefully follow the instructions supplied with your mould kit before taking your impression.
We recommend returning your completed impression promptly so that we can assess it and begin production as soon as possible.
Impression Assessment
When we receive your dental impression, we will assess whether it is suitable for producing your custom grillz.
If the impression is suitable, your order can proceed to production.
If we believe the impression is not sufficiently accurate or suitable for production, we will contact you and explain what needs to be improved.
If another impression is required, we will provide a replacement mould kit at no additional cost.
We would rather obtain an accurate impression before manufacturing your grillz than proceed with an impression that may compromise the final fit.
Production Time
Once we have received and approved a suitable dental impression, custom grillz are normally manufactured within approximately 4 business days.
This is an estimated production time rather than a guaranteed delivery date.
Particularly complex or highly customised designs may occasionally require additional production time. If we expect a significant delay with your order, we will contact you where appropriate.
Dispatch of Your Finished Grillz
Once your custom grillz have been completed and are ready to leave us, they will be prepared for dispatch.
For UK customers, finished grillz are normally sent using Royal Mail Tracked 48.
Tracking information will be provided after the shipment has been prepared or dispatched, where available.
Please allow the carrier sufficient time for tracking information to become active after dispatch.
Estimated Delivery Times
Royal Mail Tracked 48 normally aims to deliver within its applicable service timeframe after dispatch.
Please remember that production time and delivery time are separate.
For custom grillz, the overall process includes:
Mould kit delivery → taking your impression → returning your impression → impression assessment → approximately 4 business days production → final dispatch and delivery.
The time between receiving your mould kit and returning a suitable impression to us is therefore not included in our estimated production time.
Delivery estimates provided by postal or courier services are not guaranteed by GrillzZone unless expressly stated otherwise.
Tracking
Where tracking is available, you will receive tracking information once the relevant shipment has been prepared or dispatched.
Tracking may apply separately to different stages of your custom order, such as the mould kit and the finished grillz.
If tracking information does not update immediately, please allow some time for the carrier's tracking system to register the shipment.
Delivery Address
Please make sure that your delivery address is complete and accurate when placing your order.
If you notice an error, contact us as soon as possible at info@grillzzone.co.uk.
If your order has not yet been dispatched, we will try to update the delivery details where reasonably possible.
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.
Missed, Delayed or Unsuccessful Deliveries
Occasionally, deliveries may be delayed for reasons outside our reasonable control.
If your tracking information indicates an unexpected delay, please allow the carrier a reasonable opportunity to complete delivery.
If you believe your parcel has been lost or there is a significant delivery problem, please contact us at info@grillzzone.co.uk and include your order number.
We will review the available tracking information and help investigate the issue with the relevant delivery provider where appropriate.
Nothing in this section affects your statutory rights.
Lost or Damaged Parcels
If your parcel arrives visibly damaged, or you believe an item has been lost or damaged during delivery, please contact us as soon as reasonably possible.
Please provide your order number and, where relevant, photographs of the parcel, packaging and product so that we can investigate the matter.
Where GrillzZone is legally responsible for delivery of the goods, we will deal with lost or damaged shipments in accordance with your statutory rights.
International Delivery
We may offer delivery to selected countries outside the United Kingdom.
Available international delivery methods and applicable shipping charges will be shown at checkout based on your delivery destination and the products in your order.
The £13.00 UK postage and packaging rate and free UK delivery on orders over £150 apply to qualifying UK orders only, unless expressly stated otherwise.
International delivery times vary depending on destination, postal or courier services and customs procedures.
International Mould Kits and Impression Returns
For international custom grillz orders, the process for returning your dental impression may differ from the prepaid UK return service.
Any applicable instructions will be provided with your mould kit or communicated to you.
International customers may be responsible for arranging or paying for the return of their dental impression unless otherwise stated as part of their order.
If you are unsure about returning your impression from outside the UK, please contact us before sending it.
Customs, Duties and Import Charges
International orders may be subject to customs clearance, import duties, local taxes, handling charges or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in our UK shipping rates and may be payable by the recipient.
Customs requirements vary between countries, and customers are responsible for checking any relevant local import requirements.
Customs procedures may also cause delivery delays outside our reasonable control.
Orders Containing Non-Custom Products
If your order contains products that do not require a dental impression or custom manufacturing, fulfilment and delivery times may differ from those for custom-made grillz.
The applicable shipping options and charges will be displayed at checkout.
Where an order contains both custom-made and non-custom products, items may be dispatched together or separately depending on the circumstances.
Changes or Delays Outside Our Control
Delivery or production may occasionally be affected by circumstances outside our reasonable control, including significant postal disruption, severe weather, customs delays, industrial action or other unforeseen events.
If such circumstances significantly affect your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
Returns and Delivery-Related Issues
If you need to return an item because of a confirmed fault, incorrect item or another matter for which GrillzZone is responsible, please contact us before sending anything back.
We will provide appropriate return instructions where necessary.
For information about cancellations, custom-made products, fitting issues, returns and refunds, please see our Refund & Returns Policy.
Nothing in this Shipping Policy limits or excludes your statutory rights under applicable UK consumer law.
Contact Us
If you have any questions about shipping, tracking, your mould kit or the delivery of your order, please contact us:
GrillzZone LTD
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Registration Number: 15546559
Registered in England and Wales
Email: info@grillzzone.co.uk
Telephone / WhatsApp: 07577 863128
If you are contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.
Thank you for choosing GrillzZone and trusting us to create your custom piece.