Ordering informations

How Do I Place An Order?

You will then purchase it with the mould kit.
The mould kit is to make an impression of your teeth to begin the process.
Ordering online is very easy and straight forward.
To place an order, you must choose the grillz you want.

Browse our grillz to find your favourite product, add your gold preferences and teeth position from individual product pages and go through the standard checkout process.
Also, there is an opportunity to implement your own idea.
If you want more than one grillz, you can mix different designs.

Contact us for special request.
 

Payment and Shipping

After you put your item into the basket, you can choose from different payments. Bank card, Apple pay, Link, PayPal, Klarna. Once we receive your full payment we will then issue your mould kit & docs.
Your item will be processed and shipped the following 24 hours of receiving the payment.
All items are posted first class and you should receive them the next days, item will be posted the next working day if any orders placed on Sundays or public holidays. All packages are tracked.
Once an order has been placed you will be issued with a tracking number.

Your  packages

Your first package includes the following: impression materials (two components), impression trays (two sets), rubber gloves, guide description (about how to take impression), returning envelope. Once you received your first package (mould kit) you must to open it up and take an impression of your teeth following the instructions. Than put everything into the returning envelope and post it back to us. We'll start working on your case when we receive this package.

Your second package will contain your brilliant and high shine grillz in a box, jewellery polishing cloth, fixodent adhesive, certificate of alloy, thank you card.

Shipping policy

We dispatch mould kits the next working day and using a 48 hour Royal Mail service.

We are now including prepaid return labels so you do not pay extra to return your mould kit.

Once we receive the mould kit back from you, we aim to complete orders within about 7 business days (excluding weekends and holidays). You will receive another notification when your order has shipped with Royal Mail with 48 hour delivery time.

Shipping Rates and Estimates

Our Postage and packaging rate of £13.00 includes delivery of mould kit, return label (prepaid for moulds) and then finished grills (Two deliveries) plus the packaging costs. You do not need to pay the shipping fee to return the mould kit back to us anymore. We offer free delivery with orders over £150.00.
This price applies for domestic shipping.

Secure Ordering & Payment Options

To secure your order, you must place it within 20 minutes.
After this time your cart will expire and you must follow the process to place it again.
We use only secured ordering system, so you will be able to purchase items via debit cards, credit cards, Klarna, Shop Pay, Apple pay and PayPal.
PayPal can also be used even if you dont have a account with them, click on Checkout as a Guest and after you can enter your debit/credit card details.

Cancellations & Refunds information:

We hope you are happy with your order, however you do have the right to cancel your order within 24 hours.
Once you pay it is non refundable after 24 hours.
After 24 hours your mould kit will be shipped out to you and the process will begin, therefore you won’t be able to cancel it after this time.
 
If you do wish to cancel, the money will be sent back to you within 3-5 workings days.
Due to all of our items being custom made (made specifically for your teeth) refunds are not eligible. All alloys we use are certified precious or non-precious metals so there should be no reason for return. However if it doesn't fit, you can send it back for correction, adjustment or fixing. Thanks for your understanding.
 
If you have any further enqueries please do not hesitate to email us on:
info@grillzzone.co.uk
We will be in touch with a response within 24 hours.

Additional information:

!!! Pay attention & notice these informations !!!

You are responsible for taking your impression and we make the grillz according to the impression you have taken.

All products we make are supplied in a non-sterile state.

Your grillz is a jewellery & is not a permanent fixture, it is just an accessory.

It is not designed to replace any of your natural teeth or to be worn 24/7.

Do not eat, drink or sleep with your grillz in.

Keep away from extreme of hot and cold.

Full payment is required before the release of the goods.
It's Non-negotiable.

 Thanks for choosing us!